Communications improvements starting Spring 2024

As well as developing innovative new features like SMS and WhatsApp, which launched earlier this year, we work hard to improve and evolve existing features.

We’re rolling out a series of incremental updates to the Communications feature as part of this commitment to continuous improvement. Here’s Olivia Robinson, Chief Revenue Officer at zkipster, to tell you more:

The first Communications update is now live. It alerts users that the option to reuse an existing response form when creating a new campaign is being discontinued, and is therefore no longer recommended. This temporary option should only be selected by advanced users who feel confident creating campaigns this way.

The simple update can be seen when creating a new campaign: the option to reuse an existing form has been moved to the bottom of the menu, and is clearly labeled as a temporary option for advanced users. At the same time, some minor adjustments have been made to the wording and tooltips on the same page, to provide users with additional clarity. The intention is to make it as easy as possible for users to build custom, modular campaigns using a combination of email, SMS/WhatsApp and response forms.

This update was released on April 15 2024, and the option to reuse an existing response form will be retired several weeks after this date. The data from any campaigns that reused existing forms will not be altered or deleted when the option is retired. You can read more about Communications templates here.

The Communications improvements series will be rolled out gradually over the next few months, to give you plenty of time to adjust. We’ll keep you informed as each change is implemented. We’re excited to enhance your Event Communications experience.